The code screen (every sign-in)

What it is

After your password, the portal asks for proof that you have your phone.

What you see

• 6-digit code from your authenticator app box.
• Trust this browser tick box (see next section).
• Verify button.
• ← Back to sign in link. It drops this sign-in attempt and returns you to the password screen.

Questions people ask

Q: Why does it ask for a code every time?

A: Your clinic's Trust this browser for setting is 0 days (that is the starting setting), or you left Trust this browser unticked, or the trust ran out. See the next section.

Q: I got a new phone.

A: If you moved your authenticator app to the new phone (many apps can), keep going as normal. If not, ask your admin to click Start over for you on Admin → Users. See "Start over".

Q: I lost my phone.

A: Ask your owner or admin to click Start over on your row in Admin → Users. You will get a new first-time code by e-mail, choose a new password and scan a new QR code. You keep access to your clinic(s).