Signing in to Membership Management

Every user signs in to Membership Management with an e-mail address, a password and a code from an authenticator app. There is no text-message option; the code always comes from the app on your phone.

Which authenticator app works

Any standard TOTP app: Google Authenticator, Microsoft Authenticator, Authy, 1Password, Apple Passwords and others. If you already use one for another service, use the same app.

Your first sign-in

1. You receive an e-mail with a one-time code.
2. Open the portal, enter your e-mail and the code, and choose a password.
3. Scan the QR code with your authenticator app and enter the six-digit code it shows.

After that, every sign-in asks for your e-mail, your password and the current code from the app.

One login for every clinic

One e-mail is one login across the whole product: one password and one authenticator. If you work at two clinics, you pick which clinic to open at sign-in and can switch from the top bar. When a clinic adds an e-mail that already has a login, that person is simply added to the clinic. No second password is created.

Lost password

Use Forgot password? on the sign-in page, or ask an administrator to press Reset password on your row on the Users page. A code is e-mailed to you; the button in the e-mail opens the page where you enter it and choose a new password.

Lost phone or authenticator

An administrator opens the Users page, finds your row and presses Start over. Your login is recreated under the same e-mail: you receive a fresh first-time code, choose a new password and scan a new QR code. Your clinic access is kept.