Support built into the product, not bolted on
Prescripta includes its own support desk. Practices raise tickets from inside the platform, track them to resolution, and read every reply in the signed-in product. It is support designed for healthcare, inside the all-in-one EHR for specialty and wellness practices.
Support designed for a healthcare product
No sensitive details in email
Email notifications are content-free by design: they tell you there is a reply, and the reply itself stays in the platform.
Every request tracked
Tickets have a life cycle you can see, instead of a support email thread that goes quiet.
A tiered support team
Requests route through a tiered support desk so the right level handles the right problem.
Help where you already are
Support lives in the same console your staff use every day, one click from the work itself.
How support works
From inside the platform
Staff open a ticket from the console with the context already at hand, and patients can raise support requests from the portal.
- Tickets from the practice console
- Patient support from the portal
- No separate helpdesk account
Opened from the consoleIn progress
Today 9:02 AM
Today 9:41 AM
Content-free notifications
Notification emails never carry ticket content. You are told a reply exists; reading and answering happen behind sign-in.
- Notifications without sensitive content
- All reading and replying in the product
- Designed for healthcare from the start
no-reply@prescripta.comEmail
Online Support questions
See Prescripta on your practice's terms
Every Prescripta practice starts with a consultation. Bring your questions and we will walk through it together.
Book a consultSee pricingExplore the platform