Help Center Membership Management: Settings Fax (add-on)
Fax (add-on)
What it controls: the clinic's cloud-fax account, used to fax prescriptions straight from the order form (for controlled substances and pharmacies without electronic ordering) and for the Fax page.
Click path: Admin → Settings → Fax (add-on). Shown only when your clinic has the Fax add-on. The pill shows on (faxing through a fax service) or off (print and fax by hand).
Who:
- Set up by Prescripta: the fax service and the clinic's fax line and number. The blue box says: Set up by Prescripta. Your fax service and fax line are arranged with the fax company by Prescripta support. Contact support if your number changes. The page header, delivery-receipt e-mail and quality below are yours.
- The clinic's (owner and admin, Change settings): Header printed on every page, Delivery-receipt e-mail, Quality, and Test connection.
The intro: the portal prepares the prescription PDF, stamps the prescriber's signature on file (Settings → Pharmacies → Prescriber) and tracks delivery. Each pharmacy's fax number is on its own pharmacy card.
Fields
| Field | Who | What it is | Allowed values |
|---|---|---|---|
| Fax platform | Prescripta | WestFax (cloud fax API), SFax, coming soon, No fax API, print, sign and fax by hand. Demo clinics also see Demo fax. A one-line summary sits under it. | |
| (note on the right) | Faxing is on everywhere the add-on applies, the order form and the Fax page. or No API, the Rx PDF button on the order form prints the prescription to sign and fax by hand; the Fax page is unavailable. | ||
| Clinic fax number (incoming and outgoing) | Prescripta | Read-only. Your clinic's fax number, or - not assigned yet, . A note says: Your clinic's fax line is assigned and maintained for you. If your number changes or you need a different one, contact support and it is updated here. | |
| Header printed on every page (clinic name) | Clinic | Printed by the fax service at the top of every page. | up to 60 characters |
| Delivery-receipt e-mail (optional) | Clinic | Where the fax service sends its delivery receipt. | a valid e-mail, up to 100 characters, or blank |
| Quality | Clinic | Fine (sharper, default) or Normal. | Fine / Normal |
The header, receipt e-mail and quality boxes only appear when a fax service is set (not for "print and fax by hand").
Test connection
Test connection (owner/admin): checks the fax service can be reached. The result shows next to the button with ✓ or ✗ and a message, and at the top of the page: Fax service reachable. or Fax test failed: …. Nothing is faxed.
Receiving faxes (Prescripta only)
Prescripta also sees Receiving faxes (Inbox) and instant delivery updates, with Show callback URL and New callback URL. This is the web address the fax company calls when a fax arrives on your line. Clinics do not see this part.
Save
Save fax settings (saves the whole page). Changes apply to faxes sent after you save.
Questions people ask
Q: Who sets up our fax line, and can we use a different fax company?
A: Prescripta does. Each clinic is given a fax service plus its own fax line and number. If your number changes or you want to use your own fax account, contact support.
Q: The Fax section is missing from Settings.
A: The Fax add-on is not part of your plan. See Account to change your plan.
Q: Our fax number says ", not assigned yet, ".
A: Prescripta has not yet assigned your line. Contact support.
Q: The header, receipt e-mail and quality boxes are missing.
A: Your fax platform is set to print and fax by hand, so there is no fax service to send them to.
Q: Where do I set each pharmacy's fax number?
A: On the pharmacy's card under Pharmacies (Fax number for prescriptions). It is set up by Prescripta.
Q: The test says "Fax test failed".
A: Read the message after it. If it is about the account or line, contact support.