Opening a support ticket

Sign in, open your account page, and choose Support. Write what you need, pick a priority, and send it. The Prescripta team replies in the same thread, and you get an email notification when they do.

Good tickets get fast answers

• One issue per ticket keeps threads easy to follow.
• Include what you were doing, what you expected, and what happened instead.
• For billing questions, include the charge date and amount.

About those notification emails

For your privacy, notification emails never contain the ticket content. Sign in to read and reply.