Help Center Membership Management: Ordering and the pharmacy
Membership Management: Ordering and the pharmacy
Ordering in Membership Management: the life of an order, the reorder date, the order form, the Pharmacy page, pharmacy status codes, shipping and tracking.
Prescriptions, ordering and the Pharmacy page: overview and words used
What this part of the Membership Management help covers: the life of an order, the reorder date, the order form, the Pharmacy page, status codes and shipping.
The life of an order
The whole path of one reorder in Membership Management, from the reorder date through prepare, approve, send, shipped and delivered, with the six statuses.
How the reorder date is worked out
How Membership Management works out the next reorder date: the prescription, interval and EMR rules, lead days, days supply and the time before the first order.
The order form
The Membership Management order form pop-up: how to open it, the patient and order blocks, the footer buttons, Stage versus Process order and faxing an order.
The Pharmacy page
The Pharmacy page in Membership Management: the Due for reorder, Awaiting approval, Sent, Found at the pharmacy and Shipping tabs, auto-prepare, bulk sending.
Pharmacy status codes, and orders placed at the pharmacy directly
What each pharmacy status code means in Membership Management, orders placed at the pharmacy directly, the history refresh and the Rx differs at pharmacy check.
Pharmacy → Found at the pharmacy
The Found at the pharmacy tab in Membership Management: pharmacy orders that matched no patient, and how to add or link them to the right patient record.
Shipping and tracking
Shipping and tracking in Membership Management: forwarding pharmacy shipping e-mails, the Shipping tab, and typing a tracking number by hand.
More questions people ask
More answers about ordering in Membership Management: pending approval versus ready to order, approving, resending, cancelling, faxes and pharmacy connections.