Frequently asked questions

How do I get started?

Book a consult at prescripta.com/book-a-consult. We place your order, and you complete it from one emailed link: practice information, agreements, then payment.

Where do I sign in?

prescripta.com/sign-in. Your welcome email has your username and temporary password.

Where is my booking page address?

On your account page, Overview tab, with a copy button. It looks like book.prescripta.com followed by your practice id.

How do I change my plan?

Use Request a plan change on your account page; it opens a support ticket and we take it from there.

How do I update my card?

Billing tab on your account page.

Is my patient data in this website?

No. Patient health information lives in your practice's EHR environment and the HIPAA-track booking and portal systems, separate from this site.

How do I reach support?

The Support tab on your account page. Pick a priority that matches the impact on your practice, and we reply in the thread.

Why was I signed out?

For security, you are signed out after a period of inactivity, and every session ends 10 hours after you sign in. Sign in again at prescripta.com/sign-in to pick up where you left off.

Why am I asked to confirm it's me?

Changes to your team, your practice or billing ask for your password, and your authenticator code if you use one, when you signed in a while ago. It keeps someone who finds an unlocked computer from changing your account.