Frequently asked questions

Can I run more than one practice?

Yes — each practice is its own subscription under your one account, with its own EHR, settings, and billing. Add as many as you need.

Do my practices have to be on the same plan?

No. Each practice picks the plan that fits it.

What happens if I cancel?

Billing on that practice stops permanently and the practice winds down. Your other practices are unaffected. Canceled subscriptions can't restart — coming back means a new order.

Is my card stored by Prescripta?

No. Cards live in our payment processor's secure vault; Prescripta keeps only a billing reference.

How do I change the card on my subscription?

From the Payment method section of your account page — the change applies to your existing schedule immediately.

How do I get help that isn't covered here?

Use the search box at the top of the Help Center first — and if the answer isn't there, reach us through the Contact page.